- Cancellation Policy
1.1. You may cancel your order at any time before it has been shipped. To cancel an order, please contact us at monstrwebhosting@gmail.com with your order number and reason for cancellation.
1.2. If your order has already been shipped, we are unable to cancel it. You may still return the items in accordance with our return policy below.
- Shipping Policy
2.1. We offer shipping within Malaysia. Shipping fees may vary depending on your location and the size of your order.
2.2. We will make every effort to ship your order within 2-3 business days after receiving payment.
2.3. Delivery times may vary depending on your location and the shipping option selected during checkout.
2.4. We are not responsible for any customs fees, taxes, or duties that may be incurred upon delivery.
- Return Policy
3.1. We accept returns on products that are damaged or defective upon receipt or that do not meet your expectations.
3.2. To initiate a return, please contact us at monstrwebhosting@gmail.com within 7 days of receiving your order with your order number, a description of the problem, and photos if applicable.
3.3. If your return is approved, we will provide you with a return address and instructions on how to return the item.
3.4. Once we receive the returned item, we will inspect it and notify you of the status of your refund or exchange. Refunds will be issued to the original payment method.
3.5. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Cash on Delivery Policy
4.1. We offer cash on delivery (COD) as a payment option for orders within Malaysia.
4.2. COD orders must be paid in full at the time of delivery.
4.3. We reserve the right to cancel COD orders if the customer is not available to receive the delivery or if there are any concerns about the payment.
4.4. COD orders cannot be canceled after they have been confirmed.
- Contact Us
5.1. If you have any questions or concerns about our cancellation, shipping, return, and cash on delivery policy, please contact us at monstrwebhosting@gmail.com.